Shopping Marketplace Analysis Based On Customer Insights Using Social Media Analytics

It provides dynamic insights into the changing factors of societal trends and technological advancement. (oleh Santi Anisa Cahyani ) In the era of industry 4.0, business companies that want to develop must understand the customer perspective. Social media platforms have changed digital marketing, by facilitating a space for customers to share information with each other and supported by media, this makes social media a promising source of data for consumers. Data analysis is useful for making information clearer and easier to access. The methods used for research on distribution channel strategies on consumer behavior are surveys and quantitative analysis. This research focuses on supplier interactions and various distribution strategies through expert evaluation and analytical synthesis. Sentiment analysis (opinion mining) is a computational technique that involves analyzing textual data to determine sentiment as positive, negative or neutral. In the context of product development...